1. Purpose

This policy explains how Superfast IT manages devices that are no longer in use, inactive, or not communicating with our monitoring systems.

Our objective is to:

• maintain accurate asset records
• ensure devices remain secure and properly managed
• avoid unmanaged cyber risk
• provide clarity around billing and re-onboarding

2. Scope

This policy applies to all client devices covered under a managed service agreement, including:

• desktops and laptops
• servers (physical or virtual)
• devices with RMM monitoring
• devices with endpoint protection or security software
• any device billed on a per-device basis

3. How We Identify Inactive Devices

Superfast IT monitors device connectivity through our Remote Monitoring and Management (RMM) platform.

If a device fails to check in for a continuous period of three months, we will:

1. Log a service ticket.
2. Contact your nominated contact to confirm the device’s status.
3. Request confirmation whether the device is:
   • permanently decommissioned
   • temporarily offline
   • lost or disposed of
   • still in active use