This Client Assurance Pack documents how Superfast IT delivers secure, resilient and well-governed managed services. It is referenced from the Master Services Agreement (clause 3.3, order of precedence) and from every Order Form by reference.

Top-level summary

The Client Assurance Summary is the top-level view of our security and governance posture. It is the right starting point for most readers.

Client Assurance Summary

Topic overviews

Data Protection Overview

Business Continuity Summary

Supplier Management and Supply Chain Security Overview

Sub-processor List

Responsibility Matrix

Corporate and compliance statements

AI Usage Statement

Certifications Summary

Insurance Summary

Ethical Trading and Anti-Bribery Statement

Operational documents

Device Decommissioning and Inactive Asset Policy

Contracts

Master Services Agreement

Service Level Agreement